From July 1st, 2023 the prices of all our mobile, mobile broadband data and home internet plans are increasing to offset the inflation-related increases in energy, labor and operating costs that are also significantly affecting Lebara. In 2022, Switzerland recorded the highest rate of inflation for many years (2.8%), with an additional 2.4% forecast for this year. We are no longer able to absorb the extra costs through cost efficiencies alone and so we are adjusting our prices. The price of your plan will increase by CHF 0.95. and will be applied from 01.07.2023

There is no price increase for prepaid offers.

Your discount amount will keep the same absolute value and duration. Only the monthly fee of your plan will go up by CHF 0.95.

Your discount amount will keep the same absolute value and duration. Only the monthly fee of your plan will go up by CHF 0.95.

No, all existing selected options will remain the same. This is a simple CHF 0.95 fee increase on your monthly plan.

The price increase will be shown in the recurring monthly fee of your plan. If you have multiple active plans the monthly fee of each one of them will increase by CHF 0.95. Ultimately, you will see the increase in the final amount of your bill.

Prices will increase starting July 1st. So you will see the price increase for the first time in your July bill.

Absolutely! We're committed to helping you to get best value for money from your plan. You can change your plan anytime with us. Simply login to your account.

In your account, you can also explore your personalised offers to help you find your best deal.

Yes, prices for new customers will also increase on July 1st.

The recurring monthly fee of all mobile and internet plans will increase by CHF 0.95.

There is no price increase for prepaid offers, options and connection costs (mobile data/ calls).

Please contact our Customer Service at 0800 480 111. Please note that written cancellations are not valid.

Porting to another provider

In the case that you would like to port your number before July 1st, then please contact us at 0800 480 111. If you do not contact our Customer Service and only fill out the number-porting form, this could trigger an unwanted early termination fee or the request may only be considered at the end date shown in your contract.

We are updating the data-protection provisions in clause 9 of the GT&C to take account of the new Data Protection Act that will apply from September 1, 2023. The data-protection provisions in our GT&C outline how we process your data and protect your privacy.

In line with the current standard in the telecoms market, we are also adding a clause on inflation to the GT&C (clause 2). Based on this, prices for services can be adjusted once a year to reflect the increased cost of living. The reference point used is the national consumer price index (CPI).

In order to offer you price stability, we will not make any further inflation-related price adjustments to plans before 2025.

The new Lebara GT&C and a comparison with the previous version can be found here.

You can find them here.

In 2022, Switzerland recorded the highest rate of inflation for many years (2.8%), with an additional 2.4% forecast for this year. The current price adjustment is necessary to offset the inflation-related increases in energy, labor and operating costs that are also significantly affecting Lebara.

In line with the current standard in the telecoms market, we are adding a clause on inflation to the GT&C. Based on this, prices for services can be adjusted once a year to reflect the increased cost of living. The reference point used is the national consumer price index (CPI).

In order to offer you price stability, we will not make any further inflation-related price adjustments to plans before 2025.